Support
Something not working?
Here is the fastest way to a fix, and what is worth sending.
Get in touch
Email support@clearnote.app.
If the Mac app will not open or update
ClearNote for Mac needs macOS 15 or later. If the download will not open, check its SHA-256 against the one on the download page and download it again if they differ. When you write to us, say which macOS and which ClearNote version you have (ClearNote → About ClearNote) and what you saw on screen.
The app asking you to sign in is not a fault: during the beta, signing in needs an account that has been let in. Request access if you do not have one yet.
If an Evernote import did not look right
ClearNote keeps a report for every import. Open Settings → Your Data → Past imports, pick the import, and use Save Report as Text. Send that file. It contains counts, warnings and file names — no note content.
Two things worth knowing while you wait: your original .enex files were not modified, and re-running an import does not create duplicates.
If a note looks wrong
Open the note, then Note Info & History. Earlier versions are listed there and can be restored — including the version kept when two devices edited the same note. Imported notes also keep their untouched Evernote original, which you can save from the same screen.
If search is missing something
Search is a local index built from your notes, and rebuilding it is completely safe — it never touches the notes themselves. Settings → General → Rebuild Search Index.
Text inside scans and PDFs becomes searchable once ClearNote has read them, which happens in the background shortly after they are added.
Deleting your account
Email us from the address you sign in with and ask. Your notes, attachments and sessions are deleted from the server by hand — see the privacy page for what that covers and how long backups take to age out.
Reporting a security problem
Please read the security page first; it says what to send and what to expect.
Before you send anything
Please do not send note content unless it is the actual subject of the problem. A report, a screenshot with the sensitive parts removed, or a description is usually enough.